REFUND POLICY
Effective Date: January 1, 2026
This Refund Policy governs all consulting services provided by VoidFlux ("Company," "we," "our," or "us"). By purchasing or engaging our services, the Client agrees to the terms outlined below.
1. Nature of Services
VoidFlux provides professional IT consulting services specializing in fraud prevention, risk management, internal controls assessments, governance advisory, operational risk consulting, and strategic business consulting.
Our services consist primarily of professional expertise, analysis, recommendations, assessments, consultations, reports, and advisory work. Because these services involve intellectual effort, professional judgment, and time-based engagement, refunds are subject to the terms described in this Policy.
2. Non-Refundable Services
Unless otherwise required by applicable law, the following services are generally non-refundable once work has commenced:
Fraud prevention consulting
Fraud risk assessments
Risk management consulting
Internal controls reviews
Governance and compliance advisory
Business process evaluations
Strategic consulting services
Executive advisory sessions
Risk analysis reports
Consulting workshops
Research and assessment activities
Customized consulting deliverables
Recommendations and advisory reports
Operational risk evaluations
Project planning and consulting engagements
Once resources have been assigned and consulting activities have begun, the Company incurs professional, administrative, and operational expenses that cannot be recovered.
3. Refund Eligibility
A refund request may be considered under the following circumstances.
3.1 Duplicate Payment
If a client accidentally submits multiple payments for the same invoice or service, the duplicate payment may be refunded after verification.
3.2 Services Not Yet Started
If consulting services have not yet begun and no resources have been allocated, a client may request a refund within seven (7) calendar days of payment.
3.3 Inability to Perform Services
If VoidFlux determines that it is unable to provide the agreed consulting services due to operational limitations or other circumstances, a full or partial refund may be issued at the Company's sole discretion.
4. Partial Refunds
Where work has already commenced, VoidFlux may issue a partial refund based upon:
Time invested
Consulting sessions completed
Research performed
Resources allocated
Deliverables prepared
Administrative costs incurred
Third-party expenses incurred on behalf of the client
The Company reserves the right to retain payment for all services performed prior to the refund request.
5. Consulting Engagements and Deliverables
Consulting recommendations, assessments, reports, analyses, presentations, and advisory deliverables are considered completed services once delivered to the client.
Completed consulting work is non-refundable.
The Company is compensated for professional expertise, analysis, and time invested regardless of whether a client chooses to implement the recommendations provided.
6. Scheduled Consultations
Clients may request to reschedule consultations with reasonable notice.
Failure to attend a scheduled consultation without prior notice may result in the session being considered completed and non-refundable.
Repeated cancellations or rescheduling requests may be subject to additional restrictions at the Company's discretion.
7. Client Delays and Project Interruptions
Refunds will not be provided for delays or interruptions resulting from:
Failure to provide requested information
Failure to provide access to relevant materials
Delayed responses from the client
Failure to attend meetings
Delayed approvals or feedback
Changes in project scope
Internal business decisions affecting the engagement
Such delays may extend project timelines but do not create refund eligibility.
8. Change of Mind
Refunds will not be issued due to:
Change of business strategy
Budget reductions
Internal organizational changes
Management changes
Dissatisfaction unrelated to service quality
Personal preference changes
Decision not to implement recommendations
Change of mind after services begin
9. No Guaranteed Outcomes
VoidFlux provides professional consulting services and recommendations.
We do not guarantee:
Prevention of all fraud incidents
Specific financial outcomes
Regulatory approval
Business growth
Risk elimination
Operational improvements
Future performance results
Refund requests based solely on the absence of desired business outcomes will not be approved.
10. Third-Party Expenses
VoidFlux is not responsible for refunding expenses associated with third-party products, vendors, service providers, consultants, platforms, or external services.
Such expenses become non-refundable once incurred.
11. Chargebacks and Payment Disputes
Clients agree to contact VoidFlux before initiating a chargeback, payment dispute, or payment reversal.
The Company reserves the right to provide supporting documentation to banks, payment processors, financial institutions, dispute resolution entities, or legal authorities, including:
Agreements
Invoices
Statements of work
Consulting reports
Communications
Project records
Meeting summaries
Deliverables
Fraudulent or unjustified chargebacks may result in:
Immediate suspension of services
Termination of consulting engagements
Collection efforts
Legal action where applicable
12. Refund Request Procedure
All refund requests must be submitted in writing to:
Email: VoidShiftLLC@proton.me
The request should include:
Client name
Company name
Invoice number
Date of payment
Amount paid
Detailed explanation of the request
Additional information may be requested during the review process.
13. Review Period
Refund requests are generally reviewed within ten (10) to thirty (30) business days.
The Company may require additional documentation before making a determination.
14. Limitation of Liability
To the maximum extent permitted by law, VoidFlux shall not be liable for:
Indirect damages
Consequential damages
Lost profits
Business interruption
Loss of opportunity
Loss of goodwill
Data loss
Reputational harm
The Company's total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.
15. Final Determination
All refund decisions are made solely by VoidFlux after reviewing the relevant facts and supporting documentation.
The Company's determination regarding refund eligibility shall be final.
Contact Information
VoidFlux
Email:VoidShiftLLC@proton.me
Location: 1306 SIERRA CT GARDENDALE AL 35071
Phone: +14844145134
CEO: SMITH JIQUALA DEANDRIA